It seems like it was bad timing for Samsung to skip the Note 6 moniker and catch the Note up to the S line.Really, though, how many of those phones had batteries that exploded? Did a count ever get released? Factory reset solves everything. Especially after an update, you need to clean install them or mayhem ensues. Trust me, factory reset it 3 times and it will be good as new .
My boyfriend has the s7. Got it in June of this year and all was good until the software update in September. It took forever to do the update because the phone kept overheating. Now the phone consistently gets very hot during charging and the battery drains much faster. I had a note 5 and had the same issues after that update although mine didn't overheat like his did.
Samsung is getting a lot of bad publicity from this from uneducated people on the subject. I was at the post office yesterday and when they ask the disclaimer "anything liquid, fragile, perishable, lithium batteries, etc" they included the"Samsung 7S" instead of you know the "Note 7". Next customer they said the same thing but referred to it as the Samsung 7.
What's so confusing about it? I don't mean to be a dick but do people not understand that a company can make 2 lines of phones? What's so difficult about knowing the "Note 7" from the "S7"? Because Android releases happen so often, a new android is less noticeable than a new iphone, which pretty much always gets major media coverage, so you see samsung 7 and thats pretty much what you assume is a new phone .Far too many people have no idea what kind of phone they have. I worked at cell repair place and almost every day people would make an appointment for an iPhone 6s, and show up with a 5S, or a 6+. Or they'd come looking for a battery for their "Samsung 6S", or similar.
Because they want to use the Galaxy moniker for all they've got. Everything's a Galaxy. To top it off, they number it the same too. So now you have a Samsung Galaxy S7, Samsung Galaxy Note 7, Samsung Galaxy Ace 7, etc. Because they reuse it so much, people just remember a Samsung Galaxy 7. The damage to their image and brand names is immense.A lot of the sales damage to the Galaxy S7 series will be masked, because Samsung realized the risk of people moving away was higher than ever and started handing out free Galaxy S7s to Note 7 owners. Which is great for the owners and great for Samsung if the customer comes back for their next phone (minimized damage, the best possible situation).If you put everything that's remotely similar on one name, you risk tarnishing that one name with every single mistake. That's why you don't put all eggs in one basket.
Honestly, if someone mentioned to me that another Samsung __ 7 had exploded, I would have just sighed and gone 'again?' no matter what they say - even though I am well aware that it is the Note 7, not the S7, that has problems. In the moment, people often overlook the details - if we expect to hear something, and someone says something thats similar, but not quite right, chances are we arent going to nit-pick every detail.
Because it's not someone else's job to care about Samsungs branding, it's just their job to avoid dangerous phones. Samsung should be the proactive party in this situation, either in changing names or marketing them in a way that makes the distinction crystal clear. The post office doesn't care what happens to Samsung, to them it's better safe than sorry.
The note 7 probably didn't have anything wrong with the batteries as well, there was likely something wrong with the charging/discharging circuit, that circuit probably pulled too much current out from the batteries all at once, this would cause a large amount of heat to be generated by the battery. These batteries aren't impervious, and large amounts of heat will cause a li-po (or is it li-ion now?) battery to explode. or maybe it was a firmware problem either way im sure if samsung had enough time before the social media backlash they could have fixed this.
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